Rory Boland, editor of Which? Travel magazine, said: “It’s unacceptable that Teletext Holidays has not yet paid all outstanding refunds for cancelled holidays and is still failing to comply with the 14-day period required by law, so the Competition and Markets Authority is right to start court action. “We have engaged in constructive dialogue with the CMA and continue to vigorously pursue any strategy agreed with the CMA.” ![]() The CMA said that its actions to date have resulted in Truly Holidays paying more than £7 million owed to package holiday customers.Ī spokeswoman for Teletext Holidays said: “The company is working as hard as it can and continues to process the remaining refunds due under the Package Travel Regulations to our remaining customers, and as such is very disappointed by the latest action by the CMA. “After engaging with Teletext Holidays extensively, we are now requesting a court order to make sure that the company immediately pays back the money it still owes to customers and refunds people within 14 days going forward.” Competition & Markets Authority October 18, 2021īut the CMA does not believe the firm has done enough to deal with the problem.ĬMA chief executive Andrea Coscelli said: “Companies must abide by consumer protection law and treat their customers fairly. We’re taking Teletext Holidays to court because we don’t believe they’ve done enough to provide refunds to package holiday customers.įind out more: /mX74OQYn5m Truly Holidays, the company that operates Teletext Holidays and sister company, formally agreed in May to address failures to issue timely refunds. The Competition and Markets Authority (CMA) said it has requested a court order stating that package holiday customers with outstanding refunds are repaid immediately, and those entitled to a refund in future are paid within the 14 days required by law. Court action has been launched against Teletext Holidays over delays in refunding consumers for trips cancelled due to the coronavirus pandemic, the competition watchdog has announced.
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